FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What to do if you are involved in an accident?

  • First things you should do is to remain calm, analyze the situation.

  • Check for wounds/injuries

  • Call 911/Police

  • If the Accident is minor, move vehicles to the shoulder of the street or a safe area, out of moving traffic.

  • Turn your vehicle’s hazard lights on.

  • Take pictures of the damages

  • Exchange insurance information.

  • Get a Police claim/report.

  • Notify your insurance agent.

  • Call JJH Auto Body & Paint to get an estimate and we will take care of all the paper work including communication with the auto insurance.

How to choose an Auto Body Shop?

  • Ask to whether the shop usually handles your vehicle make and model.

  • Look for an organized, efficient office with modern equipment.

  • Professional auto body shops will have a respectful, accommodating staff willing to answer all of your questions.

  • Look for vehicles being repaired at the shop. Are you impressed by the type of vehicles the company is repairing and the way the vehicles are being handled?

  • Look for signs of professionalism in the customer service area/office: service awards, memberships, insurance they work with, accomplishments, certificates of advanced course work training from I-CAR (the Inter-Industry ASE Conference on Auto Collision Repair)

 

Can you communicate with my insurance company to work out the details?

Yes, we work with all insurance providers and we can help with a wide range of insurance questions. We also do the necessary steps to communicate and arrange vehicle repairs so you don’t have too. Sometimes it may benefit you to repair a minor dent on your vehicle without making a claim, while other times it is much better to claim repairs on your insurance. If you are not sure whether to file a claim, a JJH representative will be happy to assist you.

What if an insurance company refuses to work with the shop of my choice?

You are not required to use the body shop your insurance company recommends. After the accident, you can take your vehicle to the auto body shop of your choice. You have the right to get an estimate for the repairs and a detailed description of the damage from your own mechanic, as well as one that has been recommended by the insurance company if you choose to do so.

How does the repair process work?

There are 8 steps in the auto body repair process:

  1. Estimate

  2. Tear down and order the parts

  3. Begin repairs to the vehicles structure and body repair

  4. Refinishing

  5. Reassembly

  6. Detailing and Pre-Delivery

  7. Final Inspection

Do I need an appointment to get an estimate?

No, you are welcome to stop by the body shop while we are open and we will gladly help you with an estimate. You can also make an appointment for a future date by calling (801) 355-3411 this will ensure the time we need for us to prepare an accurate estimate.

How long does the estimate take?

An auto body repair estimate can take as little as 15-20 minutes from start to finish, but no longer than 30 minutes. This includes, our estimator to look at the vehicle from several angles, taking pictures of the damage, and giving you a hard copy for you to keep.

Does the repair have Warranty?

Yes, JJH Auto Body & Paint guarantees the quality of our parts and we stand behind our work.  If you are not satisfied with the repair of your vehicle, JJH will replace any faulty parts and make the appropriate repairs to ensure your vehicle is restored to a safe, like-new condition.  With our lifetime warranty to all repairs, we demonstrate our commitment to quality.

What are “Aftermarket Parts”?

Aftermarket parts are new replacement parts that are made by an organization or company other than your vehicle’s manufacturer.  They are also known by nonexclusive parts, non-OEM parts or generic parts. With regards to repairing a car after an auto accident, the insurance agency may have the option to use aftermarket parts rather than the original manufacturer parts.

What is a Deductible?

An auto insurance deductible is the amount of cash you pay in advance when you file a claim. When the deductible is paid, the auto insurance supplier kicks into taking care of the expenses of the damage repair that goes well beyond the deductible.

When is alternative transportation provided?

Some insurance policies have a rental car included, If the accident was caused by the other driver, their insurance will provide you with a rental car for the time we are repairing the vehicle.  If your insurance policy does not include a rental vehicle, we will accommodate you with a rental car free of charge.

What should I do if my vehicle is a total loss?

Your insurance company may decide your damaged car is totaled if, it cannot be repaired safely, repairs would cost more than the car is worth it can be considered a total loss.
If your vehicle is a total loss, you have two choices: You can take the cash settlement for the ACV of your vehicle or, if your state allows, you can request the title and damaged vehicle be returned to you.

© 2009-2017 JJH Auto Body & Paint LLC.